Shipping & Returns
We will process and dispatch your sample request as promptly as possible within standard business hours. Requests placed before 3pm Monday to Friday will be processed within the same day, orders placed after 3pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.
Please note: Free samples are sent by standard NZ post, and in some cases can take approximately 5-10 working days to arrive. Choose overnight courier for $5 when selecting your shipping method for faster delivery. Samples are free for up to 20 samples. Any sample orders over 20 products will automatically incur a $5 courier fee.
Read more about our free sampling service here
All of our New Zealand orders are couriered, they are tracked and require a signature. We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 12pm Monday to Friday will be processed within the same day, orders placed after 12pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day. Please note once we have couriered your parcel with 'Signature Required' the courier driver will not have Authority to Leave - if you do not want this service please request the Non Signature service when placing your order.
Once a parcel has been picked up by the Courier, Martha's does not take responsibility for any delayed processing on their part, we will however endeavor to assist you in locating your parcel.
Please allow the following times for delivery:
North Island – 1-2 working days delivery
South Island – 3 working days
Rural – allow an extra day
Please note that courier delivery times are estimated and do not include processing and dispatch. When supplying a delivery address where possible use a physical address where there will be someone present to receive your delivery between 9am – 5pm weekdays.
Australia - 3 - 10 working days, please select your service accordingly
ePost - ePost is a tracked postal service. Please do not select ePost if you wish to have your fabric sent to you on a roll. Only folded fabrics qualify for this service. If you are purchasing Velvet please be aware ePost will not be an option as we do not recommend our Velvets to be folded.
Delivery times for ePost are 5-10 working days.
Economy Courier - 5 -7 working days
Express Courier - 2 -3 Working days.
We do accept international purchases.
All international purchases are processed in New Zealand Dollars (NZ$) and are delivered with New Zealand Post. Goods and freight are to be paid for in separate payments over the phone with a credit card. Please email us at firstname.lastname@example.org for more information about international purchases and delivery times.
We do not have to provide a full refund if you have changed your mind about a particular purchase, so please choose carefully.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
We do not have to provide an exchange on non faulty products, however an exchange can be provided at the discretion of the sales staff, on cut fabrics this exchange would incur a 20% cutting fee.
We do not provide refunds or exchanges on any items purchased at a sale price, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.