Terms & Conditions

Martha’s Furnishing Fabrics is a New Zealand owned company operating in Auckland, New Zealand.

Purchasing from Martha’s Furnishing Fabrics

All of our fabrics and products displayed online are in stock and available for purchase.

Purchasing of our fabrics are categorised into two categories. ‘Available Online’ and available by ‘Order Form’

Fabrics available by ‘Order Form’ unfortunately do not have an online purchasing facility. Order forms are to be completed and submitted. We will contact you to discuss the finer details of the order, e.g. measurements, drop cuts and pattern repeats etc. We pride ourselves on being as thorough as possible and some products require more of a one on one discussion. The order can then be processed over the phone using MasterCard, Visa or American Express facility or with Bank Transfer.

Selected ‘Available Online’ products are purchasable using secure online MasterCard and Visa facility. These products are Martha’s standard stock, however please note, should we require drop cuts or further information we will contact you before dispatching your fabric.

Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

Pricing:
All prices are in the New Zealand Dollars (NZ$) and include GST (15% sales tax),
They are correct at the time of publication, however we reserve the right to alter prices for any reason.

Colours:
Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However because of the actual colours you see depends on the monitor you are using, Martha’s can not guarantee that your monitor’s display of any colour will be completely accurate.

Free Sampling Service:
We offer a sampling service where you can order up to 12 free samples online buy selecting ‘Add Sample to Cart’, filling out your contact and delivery details and ‘Placing Order’. We advise you take advantage of this service to ensure you are happy with your purchase.

Delivery times:

Sample Requests:
Our free sampling service is delivered with New Zealand Post; please allow 2 – 5 working days for delivery. We will process and dispatch your sample request as promptly as possible within standard business hours. Requests placed before 4pm Monday to Friday will be processed within the same day, orders placed after 4pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.

Orders:
All of our orders are couriered with Courier Post, they are tracked and require a signature. We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 12pm Monday to Friday will be processed within the same day, orders placed after 12pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.

Please allow the following times for delivery:
North Island – 1-2 working days delivery
South Island – 3 working days
Rural – allow an extra day

Please note that courier delivery times are estimated and do not include processing and dispatch. When supplying a delivery address where possible use a physical address where there will be someone present to receive your delivery between 9am – 5pm weekdays.

International Purchases:
We do accept international purchases.
All international purchases are processed in New Zealand Dollars (NZ$) and are delivered with New Zealand Post. Goods and freight are to be paid for in separate payments over the phone with a credit card. Please email us at info@marthas.co.nz for more information about international purchases and delivery times.

Refund Policy:
We do not have to provide a full refund if you have changed your mind about a particular purchase, so please choose carefully.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Cancelling Order:
Orders cannot be cancelled after payment has been made. If you process an order in error please contact us at info@marthas.co.nz